Terms & Conditions

These Terms & Conditions govern access to the TempleOS website, applications, subscriptions and related services. TempleOS is a software platform; it does not own, operate or exercise religious authority over any temple.

1. Service operator

TempleOS is developed and operated by CODE SPECTRUM TECHNOLOGY LLP, a limited liability partnership registered in India (LLPIN: ACB-8215; GSTIN: 29AASFC8852C1Z0).

Registered office: Shop No. 107, D.No. 4-1-24A18, Surabhi Lotus, Brahmagiri Road, Near NH66, Brahmagiri, Udupi – 576103, Karnataka, India.

2. Acceptance and authority

By registering, selecting a plan, paying for or using TempleOS, you agree to these Terms, the Privacy Policy, and the policies linked from this page. A person accepting these Terms for a temple or trust confirms that they have authority to bind that organisation.

3. Accounts and authorised users

• Registration information must be accurate and kept current.
• Each staff member must use their own authorised account; credentials and one-time passwords must not be shared.
• The temple controls staff roles and is responsible for activity performed through its authorised accounts.
• Suspected unauthorised access must be reported promptly to support.

4. Plans, activation and billing

• A free plan is activated according to the limits shown during registration.
• A paid plan is activated only after successful payment confirmation, unless a written enterprise order states otherwise. Selecting a paid plan does not create a free trial unless the checkout expressly offers one.
• Prices, billing interval, included modules and usage limits shown at checkout form part of the order. GST and other applicable taxes are added or included as stated on the invoice.
• Recurring payment occurs only where the customer has expressly authorised a recurring mandate. Otherwise renewal requires a new payment.
• Price changes apply prospectively after reasonable notice and do not alter a period already paid for.

5. Pending registrations and failed payments

If payment is incomplete, the registration remains pending and paid features are not activated. TempleOS may retain pending registration details for up to 30 days so the applicant can resume payment, investigate a failed transaction or obtain support. The record may then be deleted or anonymised unless retention is required for fraud prevention, accounting or law.

6. Payment, invoices and refunds

Payments are processed by authorised payment partners, including PhonePe where offered. TempleOS does not store complete card credentials, CVV, UPI PIN or banking passwords. The customer confirms that it is authorised to use the chosen payment method.

Cancellation, duplicate-payment and refund rules are described in the Refund & Cancellation Policy.

7. Customer data and instructions

The temple retains ownership and control of its records, branding and content. It grants TempleOS a limited right to host, back up, transmit and otherwise process that material only to provide, secure and support the service. Each temple is responsible for the legality, accuracy and permissions associated with data it enters or imports.

The division of data responsibilities and the approved provider categories are described in the Data Processing & Subprocessor Notice.

8. Acceptable use

Users must not use TempleOS unlawfully; send spam or messages without required consent; upload malicious, infringing or deceptive material; probe or disrupt the platform; bypass access controls; scrape personal data; impersonate another person; or resell access without written permission.

9. Third-party and local services

TempleOS may connect with payment, email, WhatsApp, cloud-storage, analytics and printing services. Those services remain subject to their own availability and terms. A local PrintBridge must be installed and secured by the temple on authorised Windows computers; the temple is responsible for its printers, local network and terminal-token custody.

10. Availability, support and changes

TempleOS aims to provide reliable service but does not promise uninterrupted operation unless a signed service-level agreement states otherwise. Maintenance, internet failure, cloud-provider incidents and third-party outages may affect availability. Material service changes will be communicated through the platform, email or another reasonable channel.

11. Suspension, termination and data exit

TempleOS may restrict or suspend access for non-payment, misuse, material breach, fraud, security risk or legal necessity. Where practical, the customer will be notified and given an opportunity to cure the issue. After termination, the customer may request an export during any communicated retrieval window. Data is then deleted or anonymised under the Privacy Policy and applicable retention duties.

12. Intellectual property

TempleOS software, product design, documentation and original branding are owned by CODE SPECTRUM TECHNOLOGY LLP or its licensors. No ownership transfers to the customer. Customer-owned temple content and data remain the customer's property.

13. Warranties and liability

The service is provided on an “as available” basis to the extent permitted by law. TempleOS is not responsible for temple-created content, religious services, third-party outages or disputes between a temple and a devotee. Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that restriction, aggregate liability is limited to fees paid for the affected subscription during the three months preceding the event giving rise to the claim.

14. Indemnity

The customer is responsible for claims arising from its unlawful use of the service, content it uploads, messages it sends without consent, or violation of another person's rights, except to the extent caused by TempleOS's own breach or unlawful conduct.

15. Governing law and disputes

These Terms are governed by the laws of India. The parties will first attempt good-faith resolution through the grievance process. Subject to mandatory consumer rights, unresolved disputes are subject to the competent courts at Udupi, Karnataka.

16. Policy changes

Material changes will be identified by a new effective date and communicated where reasonably possible. A change does not retroactively reduce rights accrued during an already paid billing period.

17. Contact

Product and legal enquiries: support@templeos.in. Complaints can be submitted through the Grievance Redressal page.